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Creating a status page in Protege GX

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Remote IT Support

TeamViewer is a comprehensive remote access, remote control and remote support solution that works with almost every desktop, including Windows and macOS. TeamViewer lets us remote into computers located anywhere in the world and use them as though we were there.

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Frequently Asked Questions

Have questions? We are here to help.

  • What is physical access control?
    • The enforcement of how an individual gains access to and from a building, property or any other facility. This is done by assigning credentials (cards, fobs, fingerprint, mobile), which identifies the individual, and in turn, authorizes whether they have permission to enter.
  • What does REX mean?
    • Request-to-exit devices are used in conjunction with access control systems to ensure that tenants can freely exit an area. Many options such as exit buttons, hands-free infrared, or touch sensitive devices make it an ideal choice for releasing maglocks or door strikes.
    • There are also Infrared Request to Exit Devices, these are motion detectors specifically designed to reliably release magnetic locks.
    • The use of a Request to Exit is to not trigger a Door Forced Open alarm.
  • Electric Strike vs. MAG Lock?
    • Electric strikes only use a one-way locking system to enter. To exit doors using an electric strike use a Free Egress. This means you do not need to provide an authentication method to open the door when exiting.
    • A Magnetic Door Lock (MAG Lock) uses an electric current to create a magnetic force to lock a door and can lock on both entry and exit. Because of this locking method the doors can withstand pressure and cannot be forced open without the authentication method.
    • The purpose of a MAG Lock is for integration with fire systems and to adhere to fire code. (These require a permit to be integrated)

What our customers are saying

For nearly 10 years we have a great relationship with New Age Group. We have had them install cameras in seven of our locations and each installation went very smoothly. The ongoing support we receive from New Age Group is exceptional. When we need cameras for safety and security, they will be the only company we call as their work is second to none.

- New Visions Toronto

New Age Group is by far the best Alarm company out there. Starting from the Staff, to the installers and the accounting department. They were all great from the beginning of my transaction to the end. I have been a customer of New Age since 2006 and they always show their top-notch service. I will recommend this company again and again to my friends and family.

- Saverio

Great Service! You get what you pay for with New Age Group and you will be impressed.

- Willy from Oshawa

Very professional, prompt and knowledgeable. Service tech was polite, very informative, clean and provided prompt service. Follow up was very thorough, informative and made sure I understood the entire system throughout the duration of the call. Very reliable. Highly recommend.

- Tiffany

Phenomenal customer service and products are top of the line.

- David

I have been through 4 different companies before I found New Age Group and I'm so pleased with their work.

On time, efficient, polite, and super knowledgeable with their products.

If you want top notch service with no hassle, New Age Group would be your only choice!!!!

- Michael from Oakville

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